Allergen Information

Talk to us before ordering

Do not rely on the free-text order note alone. Call 01625 204 585 before placing an order so the team can consult current written recipe and supplier information, discuss shared preparation areas and confirm whether the order can be accommodated safely. Record any agreed requirement in the allergy note at checkout.

The 14 regulated allergens

Structured records cover celery; cereals containing gluten; crustaceans; eggs; fish; lupin; milk; molluscs; mustard; peanuts; sesame; soybeans; sulphur dioxide and sulphites; and tree nuts. The restaurant is completing this product-by-product matrix without guessing from menu descriptions.

• Vegetarian and vegan are separate dietary labels, not allergen guarantees
• Gluten-free is displayed only after restaurant verification
• The restaurant must provide confirmed allergen information before the purchase is completed and again with the collected order
• Customer allergy notes are highlighted to staff but do not replace the pre-order conversation