Prime Fire Restaurant
Refund and Cancellation Policy
Last updated 1 August 2026
This policy describes the starting approach to order cancellations, rejected orders and refunds.
Customer cancellations
Call as soon as possible. Whether an accepted order can be cancelled depends on whether preparation has started and the nature of the food. Contact Prime Fire promptly if you need to cancel or change a reservation; any charge or special cancellation condition will be disclosed when the booking is confirmed.
Rejected or faulty orders
The initial service accepts payment at collection, so no online charge is made when an order is submitted. For missing, incorrect or unsatisfactory food, contact us promptly with the order number so we can investigate and offer the appropriate remedy.
Future online payments
If online card payment is enabled later, approved refunds will be returned to the original payment method and the payment provider or bank will control how long they take to appear.
Questions: info@primefirerestaurant.co.uk · 27A London Road, Alderley Edge, SK9 7JT